Remote Customer Service Advocate
2 days ago
We are seeking a skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences via chat, email, and phone.
- Respond to customer inquiries in a professional and friendly manner
- Handle product information, order tracking, returns, and account concerns
- Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
- Stay informed on product updates and support practices to ensure consistency
To succeed in this role, you will need:
- Excellent written and spoken English communication skills
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Comfortable working independently and handling multiple conversations at once
- Empathetic, patient, and reliable when addressing customer concerns
- Team-oriented with a strong work ethic and attention to detail
We provide a competitive compensation package, including:
- Competitive pay with annual performance-based increases
- Paid time off so you can rest and recharge
- Health and dental insurance or a health stipend to make you feel your best
- Comprehensive health and dental insurance
- Holiday bonuses in appreciation of your hard work
- Fully remote setup – work from anywhere you're comfortable
- Opportunities to grow with us as we scale
When applying, please use application code CS. If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
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