Customer Service Excellence Champion

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time ₱45,000 - ₱50,000

The role of Customer Experience Specialist plays a pivotal part in delivering exceptional customer service across various channels. This individual will be the front line of communication, addressing inquiries about our products and memberships while embodying our core values.

">Key Responsibilities:
  • Provide customer delighting service through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
  • Be the go-to person for customers, offering support and guidance to enhance their overall experience.
  • Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  • Implement retention and execute strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Act as a passionate ambassador and advocate for our brand and product lines, embodying our values and mission.
  • Foster a positive brand perception by consistently delivering exceptional customer interactions.
  • Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.
  • Employ a solution-oriented mindset in order to determine the root cause of any troubleshooting concerns relating to all aspects of the customer experience and product usability, to guarantee customer satisfaction and loyalty.
  • Work with the CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
  • Provide valuable feedback based on customer interactions to improve processes and product offerings.

This role requires excellent written and oral communication skills, strong people skills, and the ability to think on one's feet. The ideal candidate will be a self-starter who thrives in a fast-paced environment and delights in problem-solving, with a passion for creating amazing experiences for customers.

">Requirements:
  • Experience in customer-facing roles.
  • Superior written and oral communication skills.
  • Strong people skills - excited by the idea of chatting with new and interesting folks.
  • Friendly and empathetic.
  • Quick learner and able to think on your feet.
  • Experience with Richpanel, Zendesk or similar CRM.
  • Passionate about creating amazing experiences for customers.
  • Self-starter who thrives in a fast-paced environment and delights in problem-solving.
  • Adaptable to change in a fast-paced environment and embracing new challenges.
  • Team player who works well with a wide range of personalities and contributes to an awesome team environment.

Lomi & Pela is committed to fostering a diverse, inclusive, and equitable workplace, welcoming applicants from all backgrounds, identities, and experiences.

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