Technical Support Specialist

4 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000
Job Overview

This is a full-time position that requires you to work from home and provide technical support to customers.

Responsibilities

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Requirements / Qualifications

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits & Perks

  • HMO Coverage plus a dependent
  • Dental coverage and in-house dental assistance
  • Meal during training; allowances for rice, clothing, laundry and meals
  • Career growth and learning opportunities
  • Employee shuttle services; company retreats and off-site events
  • Recognition, incentives, and opportunities for promotion

Important Details

  • All employees are treated with dignity and respect. We are an equal opportunity employer and will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.
  • The job description is not a contract and may be revised at any time.

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