Technical Support Professional
2 weeks ago
We are seeking a skilled Technical Support Professional to join our remote team. You will assist users via chat, email, and ticketing systems, resolving technical and general inquiries with professionalism and speed.
This role operates in three rotating shifts (00:00–08:00 | 08:00–16:00 | 16:00–00:00), including weekends and holidays.
Your Key Responsibilities:
- Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
- Troubleshoot and resolve technical or account-related issues
- Use translation tools effectively (such as Google Translate or built-in platform features) to support non-English speaking users
- Provide clear instructions and solutions in a friendly, patient, and professional manner
- Escalate complex issues to the appropriate technical teams when needed
- Accurately log customer interactions and feedback for quality and improvement
- Collaborate with teammates across time zones to maintain seamless 24/7 support
Required Skills and Qualifications
- At least one year of experience in customer or technical support (remote or on-site)
- Fluent in English (written and verbal); additional languages are a plus
- Willing and available to work in rotating shifts, including overnight, weekends, and holidays
- Confident using and switching between support systems and translation functionalities
- Strong problem-solving skills and a calm approach under pressure
- Reliable internet connection and a distraction-free work environment
Benefits
- A supportive and collaborative team culture
- Training and career development opportunities
- Opportunity to work with a modern tech stack and innovative products
What We Offer
The ideal candidate will have excellent communication and problem-solving skills, a strong work ethic, and a commitment to delivering exceptional customer experiences.
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