Expert Technical Support Professional

2 weeks ago

Porac, Philippines beBeeITSupport Full time ₱3,000,000 - ₱4,500,000
IT Support Specialist

Schedule: Monday – Friday (06:30 AM - 03:30 PM)

  • We are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and have a proven track record of delivering top-notch technical support.

Required Skills:

  • Windows Server, O365, Windows 10/11, Active Directory, VMWare and Virtualization support.
  • The ability to support network switches, routers and firewall (CISCO, HP and Draytek) is highly desirable.
  • Current Microsoft certifications and working knowledge of ITIL.
  • Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written.
  • Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential.

Nice to Have:

  • Experience with LAN and WAN networks would be an advantage.
  • Proven ability to work across teams, and to build and maintain effective relationships with clients and staff.
  • Prior experience with an outsourced service delivery environment and consulting services.
  • Utilising our RMM tool for daily proactive maintenance tasks and monitoring of automated alert tickets.
  • First point of contact for the resolution of issues with third party applications and liaising with third party software vendors.

Key Responsibilities:

  • Users – Create/Change/Remove.
  • Security and Group Policy changes.
  • Networking – router and switch administration, connectivity and internet.
  • Email – creation, settings and troubleshooting.
  • Office365 – creating new accounts, users, settings and administration.
  • SharePoint – Setting up OneDrive access on local computers, troubleshooting OneDrive issues, setting permissions to files/folders for users.
  • Troubleshooting general issues surrounding unavailable services, printing, performance etc.
  • Enrolment into Microsoft Intune and associated devices to Azure and local domains.
  • Monitoring and maintaining daily backups via Datto.

Benefits:

  • WFH.
  • Medical, Dental Coverage and Life insurance from day 1 of employment.
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion).
  • Competitive salary package and annual appraisal.
  • Financial Assistance Program.
  • Mandatory Government Benefits and 13th Month Pay.
  • Regular Company Events, Work Life Balance, and Career growth opportunities.

About Us:

We are a leading IT solutions company that helps clients gain a competitive advantage. We partner with brands like Dell, HP, and Lenovo to offer comprehensive and cost-effective solutions. Our nationwide network offers services such as IT solutions design, equipment leasing and supply, and hardware/software installation and maintenance. We also provide consultation and technical support.

We value diversity and inclusion in the workplace and ensure equal opportunities for all candidates.

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