Technical Support Specialist

2 weeks ago

Porac, Philippines beBeeTechnical Full time ₱500,000 - ₱700,000
Job Summary

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide advanced technical support to customers while maintaining a customer-first approach.

This role involves serving as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution. You will work closely with Engineering and Product teams to identify, document, and escalate bugs or system limitations.

In addition to providing exceptional customer support, you will also be responsible for mentoring and guiding less experienced support engineers, sharing knowledge and best practices to improve troubleshooting efficiency.

Responsibilities
  • Provide advanced technical support to customers while maintaining a customer-first approach.
  • Serve as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution.
  • Work closely with Engineering and Product teams to identify, document, and escalate bugs or system limitations.
  • Mentor and guide less experienced support engineers, sharing knowledge and best practices to improve troubleshooting efficiency.
  • Continuously learn, master, and share technical knowledge.
Requirements
  • 3+ years of technical support experience, with at least 1 year handling escalations or advanced troubleshooting in a SaaS or similar environment.
  • Strong background in customer service and technical problem-solving.
  • Proven ability to diagnose and troubleshoot complex SaaS applications.
  • Proficiency in using Zendesk or similar ticketing and chat support systems.
Benefits
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

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