Expert Technical Support Professional

2 weeks ago

Porac, Philippines beBeeTechnical Full time $60,000 - $90,000

The MIS Support team provides Tier 2 technical support for our customers globally, ensuring smooth operations and timely resolution of both critical and low-priority requests.

What We Do
  • Resolve escalated technical issues from Tier 1 Support.
  • Assist with critical incidents escalated from Incident Management.
  • Support customer configurations and questions.
  • Maintain monitoring and alerting to identify potential issues.
  • Collaborate with other support teams and developers to resolve complex challenges.
  • Train and mentor junior support staff on best practices.
  • Document solutions for repetitive issues and share knowledge across the team.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements
  • Bachelor's degree in Computer Science or a related field.
  • Experience working in a production/application support role.
  • Strong knowledge of hardware, software, and network systems.
  • Familiarity with querying languages like SQL and JQL.
  • Proficiency in tools like New Relic, Sumologic, Jira, and Gitlab.
  • Automation experience using scripting tools like Postman and VS Code.
  • Ability to troubleshoot and resolve complex technical issues.
  • Excellent communication and interpersonal skills.
  • Fluency in German and English languages.
  • Ability to work well in a fast-paced environment.
  • Customer-centric mindset with a strong focus on delivering exceptional service.
Why You'll Thrive Here

We are an award-winning remote-first company that values diversity, equity, and inclusion. We strive to create a culture of fairness, respect, and belonging for all employees.

About Us

We help small businesses bring their dreams to life by providing design and marketing solutions. We believe in empowering each other and creating a space where everyone can spark new ideas.

Commitment to Diversity

We believe in the unique contributions of every individual within our diverse global organization. We strive to be role models and live an inclusive culture of fairness, respect, and belonging for all.

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