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1 day ago
We are seeking a Customer Success Representative to join our team. As the first point of contact for clients, you will be responsible for answering inbound calls and emails, providing helpful and professional support.
You will also reach out to clients on our waitlist and guide them toward scheduling therapy sessions, collect basic information to match clients with the right provider, and accurately record client details in our systems.
Requirements- Strong English communication skills (spoken and written)
- 1–2 years' experience in customer service, call center, or BPO work
- A friendly, patient, and professional approach with clients—even when they are in distress
- Tech-savvy and comfortable learning new tools
- Reliable, self-motivated, and able to work independently in a remote setting
- Annual paid time off
- Paid US holidays
- Paid birthday off
- Monthly health stipend
- Performance-based bonus opportunities
- 100% remote – work from home
- Career growth – we'll train you in healthcare sales skills
- Be part of meaningful work – helping people connect with mental health care
- Supportive, inclusive team environment
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