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Quality Lead Manager

2 weeks ago


Cebu City, Central Visayas, Philippines TDCX Philippines Full time

As a Quality Lead at TDCX Philippines, you will oversee a team responsible for ensuring compliance and business-critical standards in the quality management process.

The ideal candidate must possess strong analytical skills, with expertise in QA processes, definition documents, and scoring guidelines. Additionally, they should have experience coaching and inspiring others to meet goals and metrics.

You will be responsible for reviewing reports and conferring with internal and external stakeholders to identify areas of improvement. This includes communicating direction and providing regular performance feedback to direct reports.

Developing monthly, weekly, and daily reports showing inspection and audit performance and improvement opportunities is also key to this role.

This position requires frequent communication with the Training department and Operations team to ensure adherence to standard operating procedures and overall quality management system.