Quality Assurance Lead
4 days ago
As a Quality Assurance Lead at BEST CAREERS AND OPPORTUNITIES, you will play a crucial role in driving quality initiatives for our Wipro / Client Accounts. This is an exciting opportunity to work with dispersed cross-functional teams on organizational process (re)-design or industry-specific business processes.
About the Role
We are seeking a highly skilled and experienced Quality & Process Excellence practitioner to lead our quality initiatives. You will be responsible for leveraging business optimization & innovation tools & application for process re-engineering, benchmarking processes, management dashboard setup, and building the best practices repository. Additionally, you will facilitate workshops, remote groups, and lead process diagnostics for articulation of process issues and solution formulation.
Key Responsibilities
• Responsible for driving quality initiatives for Wipro / Client Accounts
• Working with dispersed cross-functional teams on organizational process (re)-design or industry-specific business processes
• Leverage business optimization & innovation tools & application for process re-engineering
• Benchmarking processes, Mgmt dashboard set up & building the best practices repository
• Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship
• Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation
Requirements
• Consulting Experience
• Minimum 2 years as Quality & Process Excellence practitioner & total 5 years of Experience
• Experience of managing team of quality practitioners
• Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering
• Exposure to ISO, CMMi or COPC will be added advantage
• Consulting experience in Shared Services Set up/BPO space is desirable
What We Offer
At BEST CAREERS AND OPPORTUNITIES, we offer a dynamic and challenging work environment that provides opportunities for growth and development.
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