Quality Assurance Team Lead Manager

5 days ago


Cebu City, Central Visayas, Philippines IntouchCX Full time
Job Description

About IntouchCX, a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.

Key Responsibilities
  • Manage quality metrics and reporting tasks associated with production objectives and performance standards.
  • Collaborate with the Operations Team and client-partners to provide actionable insights and achieve metric goals.
  • Partner with support departments to ensure compliance with internal and client-partner metric goals.

As a Quality Assurance Team Lead, you will be responsible for ensuring that our quality standards are met while also identifying areas of opportunity for growth and development.

Requirements
  • A post-secondary degree or certificate in Business Management or related field.
  • At least 1-2 years of Quality Assurance experience.
  • Strong leadership, analytical, and problem-solving skills.


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