Quality Assurance Lead

3 weeks ago


Cebu City, Central Visayas, Philippines Level Up Business Process Outsourcing Services OPC Full time

The QA Lead is responsible for ensuring consistent quality standards within the organization by overseeing QA processes and implementing continuous improvement initiatives.

Key Responsibilities:
  1. Lead and manage the QA team to ensure compliance with quality standards.
  2. Develop, implement, and continuously improve QA processes, methodologies, and tools.
  3. Conduct quality audits and monitor team performance.
  4. Collaborate with cross-functional teams to address quality gaps and recommend process enhancements.
  5. Utilize data analytics to identify trends and root causes of quality issues.
  6. Align QA processes with client and regulatory requirements, particularly in collections or financial accounts.
  7. Provide training and mentorship to QA team members.
  8. Prepare and present quality reports and insights to stakeholders.
  9. Champion continuous improvement frameworks such as Six Sigma or Lean.

If you're ready to take the next step in your career and be part of a supportive team, apply now and join us

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