Quality Assurance Lead
3 weeks ago
The QA Lead is responsible for ensuring consistent quality standards within the organization by overseeing QA processes and implementing continuous improvement initiatives.
Key Responsibilities:- Lead and manage the QA team to ensure compliance with quality standards.
- Develop, implement, and continuously improve QA processes, methodologies, and tools.
- Conduct quality audits and monitor team performance.
- Collaborate with cross-functional teams to address quality gaps and recommend process enhancements.
- Utilize data analytics to identify trends and root causes of quality issues.
- Align QA processes with client and regulatory requirements, particularly in collections or financial accounts.
- Provide training and mentorship to QA team members.
- Prepare and present quality reports and insights to stakeholders.
- Champion continuous improvement frameworks such as Six Sigma or Lean.
If you're ready to take the next step in your career and be part of a supportive team, apply now and join us
#J-18808-Ljbffr-
Lead Quality Assurance Specialist
1 week ago
Cebu City, Central Visayas, Philippines EXL Service Philippines, Inc. Full timeAssistant Director - Quality Assurance and Compliance PositionThis senior leadership role requires a highly experienced and accomplished Quality Assurance professional to lead our quality assurance and compliance efforts.The successful candidate will be responsible for developing and implementing quality policies, procedures, and frameworks that meet...
-
Quality Assurance Team Lead
2 weeks ago
Cebu City, Central Visayas, Philippines HLH Consulting Group Full timeJob SummaryThe HLH Consulting Group is seeking a highly skilled Quality Assurance Supervisor to lead our team of Senior Quality Analysts and Quality Analysts. As a key member of our organization, you will be responsible for conducting quality assurance evaluations to improve the customer experience.Key Responsibilities:Lead a team of Quality Assurance...
-
Quality Assurance Lead
1 week ago
Cebu City, Central Visayas, Philippines Wipro Full timeJob OverviewTalent Acquisition Expert @ WiproOur client is seeking a highly skilled Quality Assurance Manager to join their team. As a Quality Assurance Manager, you will be responsible for monitoring agents for compliance with established processes, policies and guidelines.You will work closely with the supervisor and/or team lead to provide feedback and...
-
Quality Assurance Lead
3 days ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeIn this role as Quality Assurance Lead, you will play a critical part in driving process excellence initiatives and improving operational efficiency across accounts. You will work closely with customers and operations leadership teams to identify areas for improvement and drive them to closure.Key Performance Indicators (KPIs)The key performance indicators...
-
Quality Assurance Specialist Lead
4 days ago
Cebu City, Central Visayas, Philippines Treasure Island Industrial Corp. Full time**About Us:**Treasure Island Industrial Corp. is a leading manufacturer of high-quality products.We are seeking an experienced Quality Assurance Specialist to join our team.
-
Quality Assurance Manager Lead
2 weeks ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeJob OverviewWe are seeking an exceptional Quality Assurance Manager to lead our team in ensuring compliance and quality of processes within the account. The ideal candidate will have a strong background in auditing, process improvement, and team management.
-
Quality Assurance Lead
3 weeks ago
Cebu City, Central Visayas, Philippines Logify Inc. Full timeHybrid - Cebu 5-10 Yrs Exp Bachelor Full-timeJob DescriptionThe Quality Assurance (QA) Lead is responsible for overseeing and managing the QA team to ensure compliance with quality standards and alignment with organizational goals. This role involves developing, implementing, and continuously improving QA processes, conducting audits, and driving performance...
-
Software Quality Assurance Lead
4 days ago
Cebu City, Central Visayas, Philippines HawodTech Solutions Full timeHawodTech Solutions is looking for a talented Software Quality Assurance Lead to join our team. As a key leader in our quality assurance department, you will be responsible for developing and implementing comprehensive testing strategies to ensure the quality and reliability of our software applications.About the Role:Develop and implement comprehensive...
-
Quality Assurance Manager
20 hours ago
Cebu City, Central Visayas, Philippines The Hird - Philippines Full timeJob Title: Quality Assurance ManagerWe are seeking a highly experienced Quality Assurance Manager to lead our quality assurance team and drive excellence in call quality.The ideal candidate will have a strong background in quality assurance methodologies and performance management, with a minimum of 4-5 years of experience as a QA Manager. Key...
-
Quality Assurance Specialist Lead
1 week ago
Cebu City, Central Visayas, Philippines Antasis Inc. - Cebu City Full timeWe are looking for a highly skilled Training and Quality Lead to join our team at Antasis Inc. - Cebu City.About the RoleThis position involves designing and delivering training programs, conducting coaching sessions, and implementing quality assurance frameworks.Key Responsibilities:Develop and execute training initiatives that enhance agent performance and...
-
Quality Assurance Team Lead
6 days ago
Cebu City, Central Visayas, Philippines JobsAvenuePH Full timeAbout JobsAvenuePHWe are seeking an experienced Quality Assurance Supervisor to lead our QA team in monitoring, evaluating, and enhancing customer interactions.This role ensures that our call center operations meet high-quality service standards while driving continuous improvement. Our team works closely with stakeholders to maintain consistency in quality...
-
Lead Quality Assurance Specialist
5 days ago
Mandaue City, Central Visayas, Philippines Logify Inc. Full timeWe're looking for a talented Lead Quality Assurance Specialist to join our team in CEBU. This individual will be responsible for leading quality assurance initiatives, analyzing data, and implementing process improvements.Leads quality assurance initiatives to enhance service delivery.Analyzes data and generates insights to improve QA processes.Develops and...
-
Quality Assurance Director
2 days ago
Cebu City, Central Visayas, Philippines Cognizant Technology Solutions Philippines Inc. Full timeJob DescriptionCognizant Technology Solutions Philippines Inc. is a leading global professional services company that transforms clients' business, operating and technology models for the digital era.We are seeking a Quality Assurance Director to drive quality assurance and continuous improvement initiatives across our BPO insurance operations in Cebu,...
-
Product Quality Assurance Lead
1 week ago
Cebu City, Central Visayas, Philippines MinebeaMitsumi Philippines Full timeOur Commitment:MinebeaMitsumi Philippines is committed to delivering high-quality products and services to our customers while providing a safe and healthy work environment for our employees. We believe in fostering a culture of excellence, innovation, and teamwork, and we are seeking a highly skilled Quality Assurance Engineer to join our team.About the...
-
Quality Assurance Team Lead
3 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob Summary:We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels including telephone, email, and live chat. This role is crucial in ensuring a consistent and high-quality customer experience while...
-
Quality Assurance Staff
4 weeks ago
Cebu City, Central Visayas, Philippines J-K Network Services Full timeCompany Profile: Leading manufacturing of miniature and illuminated switches for over half a century.Position: Quality Assurance StaffIndustry: Manufacturing CompanyWork arrangement: Onsite (Monday-Friday)Location: Lapu-lapu, Cebu CitySalary: Php 18,000 (Negotiable)Responsibilities:• Ensure that standards and safety regulations are observed• Address and...
-
Quality Assurance Team Lead
3 weeks ago
Cebu City, Central Visayas, Philippines IntouchCX Full timeOn-site - Cebu 3-5 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to...
-
Quality Assurance Team Lead
3 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeSalary Range: Php25,500 – Php35,000Job Summary:We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels including telephone, email, and live chat. This role is crucial in ensuring a consistent and...
-
Quality Assurance Team Lead
1 week ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob SummaryWe are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels. This role is crucial in ensuring a consistent and high-quality customer experience while maintaining compliance with company standards...
-
Quality Assurance Manager
7 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full timeJob Description:">A Quality Assurance Lead at Stark Asia Solutions Inc. is responsible for overseeing the quality assurance process to ensure that products or services meet company standards and customer expectations.The ideal candidate will develop and implement testing strategies, manage and mentor QA teams, collaborate with stakeholders to identify and...