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Customer Service Operations Manager
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Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeAbout Neksjob CorporationNeksjob Corporation is a dynamic and professional organization dedicated to delivering exceptional customer service.
Customer Service Operations Manager
1 week ago
We are seeking a skilled Operations Supervisor to manage our dynamic customer service team and drive continuous improvements in daily operations.
The successful candidate will have a strong background in customer service operations, proven experience in team management and leadership, excellent communication, problem-solving, and decision-making skills.
This role requires the ability to work on shifting schedules, mostly night shifts, and to act as a liaison between customers, production, and distribution teams. The ideal candidate will be able to provide both technical and non-technical support to customers and mentor a team of customer service professionals.
As an Operations Supervisor, you will be responsible for supervising customer service across call centers, online chat, and text support, overseeing operations in distribution centers and walk-in service facilities, and driving continuous improvements and operational efficiency.
We offer a competitive salary with additional night shift differential, opportunities for growth and development, a collaborative team culture, and an exciting and dynamic work environment.
About Neksjob Philippines: We are a company that values customer service and excellence in operations. Our goal is to provide exceptional service to our customers while improving our daily operations.
