Customer Service Operations Specialist

3 days ago


Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

About the Role


We are seeking a highly motivated and skilled Customer Service Operations Specialist to join our team at Neksjob Corporation. As a key member of our customer support team, you will be responsible for managing queues, mailboxes, and fulfilling ad-hoc requirements as defined by the business.



Key Responsibilities:



  • Manage multiple tasks simultaneously with high efficiency and focus on continuous improvement;
  • Ensure all work is completed to quality standards and maintain accurate records;
  • Provide exceptional customer service through active listening, timely responses, and effective resolution of concerns;
  • Collaborate with different departments to achieve shared goals and objectives;
  • Stay knowledgeable about account specifics, including Standard Operating Procedures, new products, processes, and promotional campaigns;
  • Escalate concerns or potential issues to Supervisor or Team Leader for prompt attention.


Qualifications:



  • At least High School Graduate (old curriculum) /SHS Graduate;
  • Minimum 6 months experience in CCE (Contact Center Experience);
  • Willingness to work onsite.


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