Customer Experience Specialist

1 day ago

General Santos, Soccsksargen, Philippines beBeeCustomerExperience Full time ₱1,800,000 - ₱2,500,000

We are seeking a skilled and customer-focused professional to join our team as a Customer Experience Specialist. This role will play a critical part in delivering exceptional customer service and product support, ensuring our clients receive top-notch service.

Job Description

About the Role

This temporary position will cover for an employee on leave until the end of the year, with potential to become a full-time role. As part of our customer service and product troubleshooting team, you will be responsible for providing excellent customer service, resolving technical issues, and collaborating with other teams to ensure comprehensive problem resolution and customer satisfaction.

About You

  • Strong Communication Skills: Proficiency in English enables effective interaction with customers and team members.
  • Problem-Solving Abilities: A knack for diagnosing and resolving issues swiftly and accurately.
  • Empathy and Patience: Understanding customer concerns and providing thoughtful solutions sets you apart.

What You Will Be Doing

  • Customer Support: Providing excellent customer service by addressing inquiries and resolving issues.
  • Product Troubleshooting: Assisting customers with technical problems, offering solutions and guidance.
  • Cross-Functional Interaction: Collaborating with other teams within the company to ensure comprehensive problem resolution and customer satisfaction.
Qualifications
  • Strong experience in customer service.
  • Proficiency in English.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication abilities.
  • Experience in tech-centric managed services.
  • Familiarity with product support and troubleshooting processes.
  • Any relevant certifications in customer service or technical support.

We offer competitive compensation, including medical and life insurance coverage from your second month, a monthly utility stipend for remote work, leave credits for vacation and travel, additional pay for night shifts, access to online training resources, and the opportunity to work from home with provided equipment. We promote work-life balance and professional growth in a supportive environment.

  • Customer Experience Specialist

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomerService Full time ₱360,000 - ₱480,000

    Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will be responsible for providing exceptional customer service as the first point of contact for our users.Key Responsibilities:Respond to inbound calls within an acceptable timeframe and address customer inquiries efficiently.Make outbound calls...

  • Customer Experience Representative

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCommunication Full time ₱40,000 - ₱80,000

    Remote Customer Service SpecialistAt MCI, we offer a unique opportunity to deliver exceptional customer experiences as a remote customer service specialist.

  • Customer Experience Specialist

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomerExperience Full time $40,000 - $70,000

    Job DescriptionWe are seeking highly motivated and dedicated individuals to join our team as Customer Experience Specialists. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.Your primary focus will be on improving the customer's experience by applying the latest customer...

  • Digital Customer Experience Specialist

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomer Full time $63,000 - $84,000

    Job DescriptionWe are seeking a highly skilled Digital Customer Experience Specialist to join our team. The successful candidate will play a key role in delivering exceptional customer experiences across the globe, executing digital transformation and managing customer relationships.This is an exciting opportunity for a motivated individual to drive business...

  • Customer Experience Advocate

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time $40,000 - $50,000

    Customer Support ExpertWe are seeking a highly skilled and motivated individual to join our team as a Customer Support Specialist.As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience. Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely solutions will...

  • Remote Customer Experience Specialist

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomer Full time ₱540,000 - ₱600,000

    Deliver Exceptional Customer ExperiencesAre you passionate about providing top-notch customer support? Do you thrive in fast-paced environments and enjoy problem-solving?We are seeking a skilled Customer Experience Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences across...

  • Customer Experience Representative

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time ₱3,500 - ₱5,000

    Job Title:We are seeking a highly skilled Customer Support Specialist to fill this role.Key Responsibilities:Communicate with customers to resolve queries and issues in a timely manner, ensuring exceptional customer experience.Educate customers on the use of our service, providing clear guidance and troubleshooting technical issues efficiently.Develop...

  • Delivering Exceptional Customer Experiences

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeAmbassador Full time ₱2,000,000 - ₱3,000,000

    Job Title:Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. This role will involve providing exceptional customer service across various channels.Key Responsibilities:Provide customer delighting service through support tools to ensure all interactions are approachable, optimistic, considerate, accurate,...

  • Customer Experience Champion

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time $90,000 - $120,000

    About the RoleWe are seeking an experienced Customer Support Specialist to lead and manage our customer service function. The ideal candidate will have a strong understanding of customer service practices and customer journey management within tech or SaaS companies.Key ResponsibilitiesLead and manage the customer service function to deliver high-quality...

  • Customer Experience Representative

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomer Full time $25,000 - $32,000

    Job Title: Customer Support SpecialistDescription:We are seeking a dedicated and proactive customer support specialist to be the primary point of contact between our clients and warehouse operations.This role is critical in ensuring that orders are processed, routed, and shipped accurately and on time, particularly focusing on managing routing to wholesalers...