Client Support Director
7 days ago
LTVplus National Capital Region, Philippines
Job Type: Full-time
Industry: Outsourcing and Offshoring Consulting
Seniority level: Entry level
Skills required:
- CUSTOMER SUCCESS
- CLIENT RETENTION
- CLIENT MANAGEMENT
About the Role:
We are seeking a Client Support Director to join our team at LTVplus. As a Client Support Director, you will be responsible for maintaining a 'high-level view' of the entire support process.
This includes sharing feedback from the client with the internal team and vice versa, conducting regular meetings/catch-ups with customers, and sending out Quarterly NPS Surveys. You will also identify customer sentiment/temperature on a weekly basis and communicate training/headcount needs to the Training/Recruitment Team.
The ideal candidate should have experience with Client Management, Client Retention, Upselling/Cross selling, and a background in Customer Service and/or Sales. A minimum of 1-2 years of experience in Customer Success Management is preferred.
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