
Customer Experience Champion
2 days ago
We are seeking an experienced Customer Support Lead to join our team and lead the delivery of high-quality customer service experiences.
- This is a fantastic opportunity to work in a fast-paced, dynamic environment and make a real impact on our customers' lives.
The Customer Support Lead will be responsible for developing and implementing customer service strategies, policies, and procedures to drive business growth and customer satisfaction.
- Develop and implement customer service standards, processes, and metrics to measure performance.
- Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements.
- Analyze customer feedback and sentiment data to inform support strategy and operations.
- Work closely with product development to ensure customer needs are understood and addressed through feature development and support content creation.
Requirements:
- 6+ years of experience in customer service, preferably in a tech or SaaS company.
- Proven track record of leading and scaling customer service operations in a fast-paced environment.
- Exceptional problem-solving skills and a proactive approach to resolving customer challenges.
- Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
- Data-driven mindset with ability to interpret support metrics and translate them into actionable improvements.
- Fully remote work environment.
- Competitive remuneration package.
- Performance bonus.
- Stock options after 6 months.
- Company activities and events.
- Learning and development plan.
- Remote work allowance.
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