Customer Experience Champion

2 days ago


Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time $120,000 - $150,000
Customer Support Lead

We are seeking an experienced Customer Support Lead to join our team and lead the delivery of high-quality customer service experiences.

  • This is a fantastic opportunity to work in a fast-paced, dynamic environment and make a real impact on our customers' lives.
About the Role

The Customer Support Lead will be responsible for developing and implementing customer service strategies, policies, and procedures to drive business growth and customer satisfaction.

  1. Develop and implement customer service standards, processes, and metrics to measure performance.
  2. Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements.
  3. Analyze customer feedback and sentiment data to inform support strategy and operations.
  4. Work closely with product development to ensure customer needs are understood and addressed through feature development and support content creation.

Requirements:

  • 6+ years of experience in customer service, preferably in a tech or SaaS company.
  • Proven track record of leading and scaling customer service operations in a fast-paced environment.
  • Exceptional problem-solving skills and a proactive approach to resolving customer challenges.
  • Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
  • Data-driven mindset with ability to interpret support metrics and translate them into actionable improvements.
What We Offer
  • Fully remote work environment.
  • Competitive remuneration package.
  • Performance bonus.
  • Stock options after 6 months.
  • Company activities and events.
  • Learning and development plan.
  • Remote work allowance.


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