Director of Customer Experience

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCustomerExperience Full time ₱560,000 - ₱760,000
Job Title: Director of Customer Experience

A leading e-commerce company seeks an experienced professional to drive customer success and satisfaction across the globe.

This strategic role requires a proactive leader with expertise in scalable customer success strategies, team management, and sales enablement.

The ideal candidate will have a minimum 5 years of experience in client-facing operations or customer success roles, with at least 2 years of leadership experience.

Responsibilities include managing client onboarding, equipment setup, and aftersales support, as well as facilitating additional orders and resolving customer inquiries.

The successful candidate will also oversee shipping, damage, and returns management, process improvement initiatives, and collaborate cross-functionally to enhance internal efficiency and client experience.

Required skills include strong analytical and problem-solving skills, attention to detail, and excellent written and verbal communication skills.

Familiarity with e-commerce operations, particularly Shopify and QuickBooks, is strongly preferred.

What We Offer
  • A remote-first, globally distributed team and flexible work environment.
  • The opportunity to lead a high-impact function within a fast-growing brand.
  • A collaborative, passionate culture driven by innovation and a love for coffee.

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