Experience Excellence Lead
1 day ago
The Customer Experience Team Lead plays a pivotal role in elevating the shopping experience for customers by championing their interests in all business decisions. This involves prioritizing customer feedback and insights to ensure exceptional customer service.
Key Responsibilities- Lead and manage team members with various scopes and performance indicators.
- Solve complex problems effectively and address challenges to guarantee customer experience excellence.
- Collaborate with the team to track and monitor action items and key performance indicators.
- Makes sound independent decisions and resolves conflicts.
- A minimum of two years of experience in a similar role is required.
- Strong command of the English language, both spoken and written, is essential.
- Excellent problem-solving skills and analytical abilities are necessary.
- Good interpersonal and communication skills, as well as a positive work attitude, are expected.
- A dynamic, energetic environment with world-class talent.
- Professional and personal growth opportunities are available.
- A safe, inclusive space that values diversity, equity, and inclusion.
- Comprehensive benefits, including remote work and a learning subsidy.
Trafilea has been recognized as one of the Top 25 Companies for Remote Workers by Forbes and FlexJobs.
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