Business Talent Connector

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time ₱3,500,000 - ₱4,500,000
Job Title:

Talent Connector

Job Description

This role focuses on connecting with customers to understand their needs and preferences.

Key Responsibilities
  • Manage customer contacts and communications via phone and email daily
  • Use contact search and productivity tools to verify contact information
  • Conduct health checks at recurring intervals to gauge product satisfaction and value completion
  • Develop product knowledge to address customer objections intelligently
  • Document and track feedback and measurements through surveys, calls, and emails
  • Capture customer expectations, experiences, satisfaction, and potential abandonment - 'Voice of the Customer'
  • Address customer concerns through appropriate communication channels
Requirements
  • 2+ years of experience working in customer service
  • Prior success in achieving personal and team sales quotas/goals
  • Experience in high-volume calling
  • Experience learning new technology and data
  • Process orientation and ability to follow call scripts
  • Problem-solving skills
  • Excellent knowledge of MS Office programs
  • Experience working with Salesforce.com or similar CRM
  • Experience or willingness to work from home
Benefits
  • Health Insurance with Dental Coverage
  • Paid Time off
  • Bereavement Leave
  • Life Insurance
  • Group Personal Accident Program
  • Employee Assistance Program
  • Rewards and recognition programs
  • Wellness Incentive Program
  • Learning and Development Programs

We operate as a Virtual First company. Equipment will be provided; however, a reliable internet connection and a dedicated workspace at home are required. You should be within a commutable distance to our office for occasional attendance.

Location: Makati City

Time Type: Full time

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