Xerox Multifunction Printer and Copier Technical Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeExpert Full time ₱40,000 - ₱70,000
Remote Technical Support Specialist

We are seeking a highly skilled and detail-oriented professional to join our team as a Remote Technical Support Specialist. In this role, you will be the primary point of contact for clients requiring technical support for Xerox multifunction printers and copiers.

Key Responsibilities:
  • Inbound Call Handling: Respond to client inquiries in a timely and efficient manner, providing top-notch customer service throughout the troubleshooting process.
  • Gather Essential Information: Collect relevant data from clients, including their name, company, device model/serial number, and issue description, to facilitate effective resolution.
  • Remote Troubleshooting: Utilize your expertise to diagnose and resolve common issues, such as paper jams, print streaks, and driver problems, ensuring seamless operations.
  • Driver & Network Configuration: Install and troubleshoot printer drivers, as well as address network configuration issues, including IP conflicts and device connectivity.
  • CRM Documentation: Log service activities in the CRM system, documenting timestamps, machine details, issue descriptions, steps taken, and resolution status.
  • Escalation: Effectively escalate unresolved issues to senior technicians with clear documentation, ensuring timely and effective resolution.
Required Qualifications:
  • Xerox Experience: 2-5 years of direct technical support experience working with Xerox printers and copiers.
  • Technical Expertise: Strong knowledge of multifunction printers, copiers, and common hardware/software issues, with familiarity with brands like HP, Ricoh, or Canon.
  • Remote Access Skills: Proficiency with remote tools, such as TeamViewer, AnyDesk, etc., to access and configure customer systems securely.
  • Communication: Excellent spoken and written English to deliver clear, empathetic, and professional support.
  • Organized, proactive, and capable of resolving issues independently or escalating appropriately.

This is an excellent opportunity to leverage your skills and expertise to deliver exceptional results in a dynamic environment.

  • printer technician

    7 days ago

    Manila, National Capital Region, Philippines Photolock Inc. Full time ₱400,000 - ₱600,000 per year

    DUTIES AND RESPONSIBILITIES· DEMO AND INSTALLATION OF LARGE FORMAT PRINTERS· PRINTING IN LARGE FORMAT PRINTERS· ASSIST CLIENT TO ADDRESS SOLUTIONS TO COMPLAINTS· SUGGEST, RECOMMENDATIONS OR ALTERNATIVE SOLUTIONS TO PROBLEMS· PROVIDING EXCELLENT CUSTOMER SUPPORT AND SERVICE· WILLING TO DO FIELD WORKSREQUIREMENTS AND QUALIFICATIONS· ASSOCIATE OR...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Sangoma Full time

    Technical Support SpecialistSangoma, a leader in business communications solutions, is seeking a dedicated Technical Support Specialist to join our team. With a reputation built on reliability and innovation, we provide fully integrated UCaaS solutions encompassing telephony, meetings, messaging, and more. As part of our commitment to superior customer...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Delivering Exceptional Customer Experiences in a Dynamic EnvironmentAbout the RoleWe are seeking highly skilled and customer-focused technical support representatives to provide exceptional customer experiences for our clients.This is a fantastic opportunity to join our team and take on a challenging role that requires strong technical expertise, excellent...

  • Support Professional

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeTroubleshooter Full time ₱4,000,000 - ₱8,000,000

    Technical Support Specialist Job DescriptionThe Technical Support Specialist plays a pivotal role in ensuring seamless operations across our platforms. This dedicated individual will assist partners and customers with technical requests, triage, prioritize, and route all issues that come into the system.Assist company employees with technical inquiriesEnsure...

  • Technical IT Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeITSupport Full time ₱500,000 - ₱800,000

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support to end-users across various platforms and tools.This is a critical role that requires exceptional problem-solving skills, excellent communication skills, and the ability to work...

  • Technical Support Professional

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time $45,000 - $65,000

    Service Desk Support SpecialistWe are seeking a highly skilled Service Desk Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Job Description:The ideal candidate will have a strong background in technical support and experience...

  • Technical Support Professional

    1 week ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱2,500,000 - ₱4,000,000

    IT Technical Specialist">As an IT Technical Specialist, you will play a pivotal role in supporting internal staff and external clients with their computer systems, networks, and software applications.">You will be responsible for troubleshooting technical issues, performing maintenance and updates, and providing user training as needed to ensure seamless...

  • Senior Technical Education and Skills Development Specialist

    1 week ago

    Manila, National Capital Region, Philippines Technical Education and Skills Development Authority Full time

    Senior Technical Education and Skills Development SpecialistPOSITION: Senior Technical Education and Skills Development SpecialistITEM NUMBER: TESDAB-SRTESDS-30014-2020OFFICE: REGIONAL TESDA CENTER - NCRSALARY: SG-19 Php 56,390.00 PERA: Php 2,000.00ResponsibilitiesConducts training in basic, common and core competencies in Center-Based and Community...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeProblemSolving Full time ₱1,500,000 - ₱2,500,000

    Job OverviewAssume a key role in delivering exceptional technical support to end-users.Key ResponsibilitiesProvide timely resolution of desktop computer issues, encompassing hardware, printer troubleshooting, and configuration.Install software and/or hardware peripherals, perform daily backup procedures, and liaise with third-party vendors for problem...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeEngineering Full time ₱600,000 - ₱900,000

    Job Description:The role of a Technical Support Specialist involves providing advanced technical support and troubleshooting for end-user devices, software applications, and company infrastructure.Key responsibilities include managing help desk tickets, ensuring timely and effective communication, supporting network setup during onboarding or projects, and...