Technical Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

Delivering Exceptional Customer Experiences in a Dynamic Environment


About the Role
  • We are seeking highly skilled and customer-focused technical support representatives to provide exceptional customer experiences for our clients.

This is a fantastic opportunity to join our team and take on a challenging role that requires strong technical expertise, excellent communication skills, and a passion for delivering outstanding results.


Key Responsibilities
  • Provide technical assistance and troubleshooting support to customers via phone, chat, or email.
  • Diagnose and resolve complex technical issues related to hardware, software, and network connectivity.
  • Develop and implement effective solutions to improve customer satisfaction and reduce resolution times.
  • Collaborate with internal teams to identify areas for process improvement and implement changes to enhance overall performance.
  • Stay up-to-date with industry developments and advancements to maintain expertise and provide cutting-edge solutions to customers.

Required Skills and Qualifications
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 2 years of experience in a technical support role; call center experience a plus.
  • Excellent communication and problem-solving skills.
  • Strong analytical and technical skills, with ability to troubleshoot complex issues.
  • Proficient in Microsoft Office and Windows operating systems.
  • Able to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.

Benefits
  • HMO coverage for employee and dependents.
  • Dental coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Social engagement and networking opportunities.

Others
  • This job operates in a professional office environment.
  • The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
  • The employee may occasionally be required to move about the office to accomplish tasks.

We are an equal opportunity employer and welcome applications from qualified candidates.

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