Support Professional

2 weeks ago

Manila, National Capital Region, Philippines beBeeTroubleshooter Full time ₱4,000,000 - ₱8,000,000
Technical Support Specialist Job Description

The Technical Support Specialist plays a pivotal role in ensuring seamless operations across our platforms. This dedicated individual will assist partners and customers with technical requests, triage, prioritize, and route all issues that come into the system.

  • Assist company employees with technical inquiries
  • Ensure end users are kept informed on their ticket status
  • Manage user experience items on corporate PBX systems like desk phones and voicemail
  • Maintain shared printer/copier/scanners across the company
  • Proactively manage end user laptops, desktops, and mobile devices
  • Briefly troubleshoot network connectivity issues for end users
  • Troubleshoot and resolve issues with end user devices
  • Ensure end user devices meet security standards as laid out in corporate policy
  • Perform some systems administration oriented tasks
  • Share after-hours triage responsibilities with the IT team

Required Skills and Qualifications:

  • Customer-service oriented disposition
  • Able to own a problem from initial report until final resolution
  • High proficiency in technical troubleshooting
  • Installing/configuring software and hardware on devices
  • Managing inventory of company devices
  • Familiarity with common applications including Chrome/Firefox, gSuite, MS Office suite
  • Strong verbal and written communication skills
  • Fluent in English
  • 2 year certificate or degree from an accredited institution

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