Customer Service Team Lead

17 hours ago


Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱403,200 - ₱408,000

Job Title: Team Leader

Team Leadership Opportunity

We are seeking an exceptional team leader to lead a group of customer service representatives. The ideal candidate will have excellent leadership and communication skills, as well as the ability to motivate and develop their team members.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve high levels of service quality and efficiency
  • Coach and develop team members to improve their performance and career growth
  • Mentor team leaders and support them in their roles
  • Analyze team performance data to identify areas for improvement and implement strategies to address these issues

Requirements:

  • At least 2+ years of experience as a Team Lead in a BPO industry, preferably in retail domain
  • Excellent verbal and written communication skills, as well as presentation skills
  • Able to work in a fast-paced environment with multiple priorities
  • Must be living within Cebu City
  • Self-motivated and able to work independently with minimal supervision
Seniority Level

Mid-Senior level

Employment Type

Full-time

Industries

Outsourcing and Offshoring Consulting



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