
Customer Service Team Lead
17 hours ago
Job Title: Team Leader
Team Leadership OpportunityWe are seeking an exceptional team leader to lead a group of customer service representatives. The ideal candidate will have excellent leadership and communication skills, as well as the ability to motivate and develop their team members.
Key Responsibilities:
- Lead a team of customer service representatives to achieve high levels of service quality and efficiency
- Coach and develop team members to improve their performance and career growth
- Mentor team leaders and support them in their roles
- Analyze team performance data to identify areas for improvement and implement strategies to address these issues
Requirements:
- At least 2+ years of experience as a Team Lead in a BPO industry, preferably in retail domain
- Excellent verbal and written communication skills, as well as presentation skills
- Able to work in a fast-paced environment with multiple priorities
- Must be living within Cebu City
- Self-motivated and able to work independently with minimal supervision
Mid-Senior level
Employment TypeFull-time
IndustriesOutsourcing and Offshoring Consulting
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