Customer Service Representative

5 days ago

Cebu City, Central Visayas, Philippines TechnoGlobal Team Inc. Full time ₱250,000 - ₱300,000 per year

Craving stability with a career path that lets you shine? Look no further We offer a secure and supportive environment where you can build a fulfilling career.

YOU DESERVE THE BEST - Enjoy these Perks

  • Comprehensive day 1 HMO with 10K medical reimbursement
  • Additional HMO coverage for your family + dental coverage
  • Free annual Flu vaccine
  • Continuous career development and certifications
  • Travel & training opportunity oversea
  • Regular awards and recognitions
  • Comprehensive life insurance
  • 24 Paid time offs (with Annual leave conversion)
  • Annual appraisal based on merits
  • Free daily meals (free breakfast on Mondays & free treats on Fridays)
  • Regular engaging company events & promotes work life balance
  • Accessible office sites --CEBU CITY, IT PARK
  • Employee referral programs

About the role:

As our Customer Support Representative, you'll be the backbone of our campaigns, keeping things running smoothly and providing exceptional support.

You'll have the chance to work with a diverse team of professionals and contribute to projects that impact our organization's success.

This is where you'll shine:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

What you'll bring in:

  • Great Communication and Comprehension skills
  • Has at least work in the same or related position for 2 years
  • Demonstrates effective people skills and sensitivities when dealing with others.
  • General skill in the use of MS Office and other standard software applications required to perform the job duties.
  • Ability to work both independently and in a team environment.
  • Highly competitive & High-energy individual
  • Amenable to work on site - Cebu City (Night)

Ready to find a place where your contributions are valued? Join our team

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Application Question(s):

  • Are your amenable to work on site- night shift schedule (IT Park, Cebu City)

Experience:

  • Customer service: 2 years (Required)
  • US CSR: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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