Leading Customer Service Operations

4 days ago

Cebu City, Central Visayas, Philippines beBeeLeader Full time ₱800,000 - ₱1,200,000

Operations Supervisor Role

","We are seeking an experienced Operations Supervisor to oversee and lead our customer service team, ensuring exceptional support to our valued clients. This is a full-time position with opportunities for growth and development within the organisation.">
  • Manage and oversee the day-to-day operations of the customer service team, ensuring adherence to performance metrics and quality standards
  • Provide coaching, training and mentoring to team members to drive continuous improvement and skill development
  • Collaborate with other department heads to identify and implement process improvements, enhance customer experience, and achieve team and organisational goals
  • Monitor team performance and identify areas for optimisation, taking corrective actions as needed
  • Foster a positive, engaged, and productive work environment for the team
  • Escalate and resolve complex customer issues, setting an example for the team
  • Contribute to the development and implementation of team policies, procedures and best practices
","Requirements
  • A minimum of 3-5 years of experience in a supervisory or team lead role within a customer service or call centre environment
  • Excellent communication, interpersonal and leadership skills with the ability to motivate and develop a team
  • Strong problem-solving and decision-making capabilities, with a focus on driving continuous improvement
  • Proficient in quality assurance, performance management, and data analysis
  • Proven track record of successfully managing and optimising customer service operations
  • Familiarity with contact centre software and tools
  • A customer-centric mindset and the ability to foster a positive team culture
","What We Offer

We are committed to providing our employees with a supportive and rewarding work environment. Our comprehensive benefits package includes competitive salaries, performance-based bonuses, health and wellness initiatives, and opportunities for career advancement.

","About Us

We are a leading provider of customer experience solutions, serving a diverse range of clients across various industries. Our mission is to transform the way businesses engage with their customers, driving loyalty and lasting success.

"]},

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