
Team Lead
1 day ago
TASQ is looking for a travel call center team lead to work on-site either in F. Cabahug St. or Cebu IT Park.
The pre-screening interview will be done over-the-phone.
About the job Team Lead - Travel Account (Cebu)
Work set-up: Onsite
Shift Schedule: Rotational (24/7) | No Fixed Day Off
Roles and Responsibilities:
Responsible for managing team of associates
Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs
Motivating associates through effective management, career development and implementation of reporting mechanisms
Liaison with other areas of the company affecting technical support.
One on One Relationship management
Analysis of reports including process dashboards and team performance reports.
Qualifications:
Undergraduates/Graduates with 2 to 3 years of work experience as a Team Leader
Should have patience and not be overawed by difficult situations
Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
Excellent verbal & written communication & presentation skills
Good Interpersonal & people management skills with good problem solving approach.
Expert knowledge of service procedures
Good analytical skills for MIS, number crunching & reporting to internal & external customers
-
Team Lead
1 day ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time $104,000 - $130,878 per yearThe Team Lead is responsible for overseeing the daily operations and performance of a team, ensuring that all key metrics and client expectations are met. This role involves providing leadership and guidance, fostering a collaborative and high-achieving environment, and serving as the primary point of contact for a client. The ideal candidate has a strong...
-
Team Lead
3 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱420,000 - ₱530,400 per yearThe Team Lead will manage a team of analysts and senior analysts, ensuring smooth operations and excellent client service. The role includes guiding the team on loan procedures and supporting their overall performance.Key Responsibilities:Lead a team of 12–20 associates.Monitor daily production, share updates, and provide quality and productivity...
-
Team Lead
2 weeks ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱120,000 - ₱720,000 per yearJob opening: Team LeadMain Requirements:Completed at least 2nd year in college with no back subjects.Experience in Team lead role in contact center environment for at least 2 years is a MUSTBackground in Financial account in leadership role is a PLUSAmenable to start ASAP.Should be wiling to work on-site.Job Types: Full-time, PermanentPay: Up to Php45,000.00...
-
Team Lead
3 days ago
Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱420,000 - ₱540,000 per yearThe Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...
-
Team Lead
3 days ago
Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱420,000 - ₱540,000 per yearThe Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...
-
Team Lead
1 day ago
Cebu City, Central Visayas, Philippines Moder Full time ₱1,500,000 - ₱2,500,000 per yearJob SummaryThe Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team...
-
Team Lead
3 days ago
Cebu City, Central Visayas, Philippines VA PLATINUM PTY LTD INC. Full time ₱900,000 - ₱1,200,000 per yearReady to switch to a fixed day shift schedule with weekends off?Interested in growing your leadership experience and directly engaging with clients in Australia?VA Platinum is hiring Team LeadsMULTIPLE ROLES OPENAbout the RoleAs a Success Manager (Team Lead/Manager) at VA Platinum, you will play a pivotal role in client management and ensuring the seamless...
-
Operations Team Leader
3 days ago
Cebu City, Central Visayas, Philippines TechnoGlobal Team Inc. Full time ₱480,000 - ₱720,000 per yearWe are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...
-
Team Lead
1 day ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the Position:Sales Team Lead (Cebu) | OnsiteShift: Flexible; no fixed schedule Work Arrangement: Onsite in Cebu Benefits: Upon regularization:10 Vacation Leaves (VL)10 Sick Leaves (SL)HMO health insurance is available starting the 4th month (for employee and one dependent) Requirements: Minimum of 2 years of experience as a Sales Team Lead in a...
-
Team Lead
4 weeks ago
Cebu City, Central Visayas, Philippines Smartsourcing Solutions Pty Full timeLead with Precision, Deliver with Impact – Be the driving force behind operational excellence at Smartsourcing, a 4-Time Best Company to Work ForHi We're Smartsourcing, and we're looking for a full-time, onsite Team Lead – Operations Support Specialist (Claims & Logistics) to keep a high-performing team running at full speed. You'll oversee claims,...