Customer Service Team Leader

1 day ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Job Opportunity

About this Role: We are seeking a skilled Team Lead to oversee our Customer Service team and drive performance excellence.

Work Environment: This is an onsite role located in Cebu, offering flexible working hours with no fixed schedule.

Shift: As a key member of our team, you will be expected to work on a variety of shifts, including mornings, afternoons, evenings, and weekends.

Key Responsibilities
  • Lead and motivate a team of Customer Service Representatives to achieve high performance levels and deliver exceptional customer experiences.
  • Collaborate closely with the team to meet goals and targets, providing coaching and guidance where needed.
  • Conduct regular one-on-one meetings and team discussions to ensure open communication and address any concerns or issues.
  • Stay up-to-date on business developments and new product offerings, applying this knowledge to drive innovation and improvement within the team.
  • Oversee daily team activities, prioritize tasks, and assess risks or impacts within existing processes to meet SLAs and sales quotas.
  • Ensure training and development plans are in place for all team members, helping them to grow and succeed in their roles.
  • Apply performance management and disciplinary measures fairly and consistently as needed, supporting the well-being and success of the team.
  • Support the Customer Care Director in achieving business goals and fostering a performance-driven culture.
Requirements
  • Bachelor's Degree or equivalent
  • Minimum of 2 years experience in a Team Lead or Supervisory role managing people, preferably in a Call Center/BPO setting
  • Strong leadership, coaching, and people management skills
  • Excellent communication abilities
What We Offer
  • Generous Paid Time Off, including holidays
  • HMO health insurance (coverage for the employee plus one free dependent)
  • Clear opportunities for career growth within the company
  • Competitive salary package
Why Join Us?
  • We are a dynamic and forward-thinking organization that values innovation, teamwork, and excellence.
  • We offer a supportive and inclusive work environment, with opportunities to grow and develop your skills.
  • We believe in recognizing and rewarding outstanding performance, with a focus on individual and team achievement.

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