Dedicated Customer Experience Associate

23 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱2,500,000 - ₱4,500,000

We are looking for highly motivated and hard-working candidates to fill a Full-Time position.

Job Description

The CSR role is crucial as business needs change quickly. In this position, you will be responsible for performing a full range of activities that positively impact the organization and contribute to guiding strategic operations.

As a Customer Service Representative, you will help us accelerate our culture through customer interactions. You will draw on your experience to provide top-of-the-line service to our customers. An intake specialist's primary duty is to gather specific information. This position will also service inbound calls, outbound calls, emails, and chats from our customers. This position will assist our clinical staff in gathering and collecting all necessary information from our customers in a timely manner to ensure that deadlines are met.

Key Responsibilities:

  • Answer inbound phone calls with professionalism and courtesy.
  • Provide exemplary customer service with every interaction.
  • Provide resolution on the first interaction with the caller.
  • Deliver quality results with every interaction in a timely manner.
  • Collect and gather all necessary information for clinical review.
Required Skills and Qualifications

You must possess:

  • Strong communication skills, able to take unstructured information and structure it.
  • Ability to work cross-functionally across remote teams.
  • Kind, patient, and caring demeanor in even the most stressful situations.
  • Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution.
  • Ability to navigate and use multiple systems to compile needed information in a timely manner.
  • Skilled in problem-solving and delivering quality results.
  • Excellent interpersonal skills, oral and written communication skills.
  • Ability to meet established performance targets for quality and volume completed hourly, daily, weekly, and monthly.
  • Flexibility and agility; works well in ambiguous situations.
Benefits

Our company offers:

  • Monthly Company Bonus Program
  • Paid Vacation Leave
  • Holiday Bonus
Requirements

To be considered, please submit:

  • Screenshot of your present ISP speed results via speedtest.net.
  • Screenshot of your computer/laptop specs.

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