Dedicated Client Experience Specialist

1 day ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱15,000 - ₱25,000
About Our Team

Boldr is a global company dedicated to delivering exceptional client experiences while creating access to dignified work in communities worldwide.

We are a diverse team united by our desire to connect people with common values for bold impact.

  • Our core values include authenticity, curiosity, dynamism, ambitious vision, and operational excellence.
Your Role

As a Senior Customer Advocate, you will interact with customers to address inquiries and resolve complaints regarding clients' products and services.

You will collaborate with internal and external teams to handle customer needs and provide timely and professional service.

Key Responsibilities
  • Provide accurate and complete information to customers with empathy and professionalism.
  • Efficiently handle incoming calls, emails, and communication channels.
  • Record and maintain detailed client information and ensure excellent client relations.
  • Schedule and coordinate visits with nurses and update paperwork as needed.
  • Update records, perform data entry, and process payments using tools like Google Sheets and Stripe.
  • Assist with coordinating events and special initiatives.
  • Monitor and maintain supply inventory.
  • Utilize multiple screens and perform tasks with high accuracy and efficiency.
  • Perform problem tracking and ensure issues are properly prioritized, documented, tracked, and resolved.
  • Ensure proper escalation of issues to meet internal and external expectations.
  • Identify opportunities for continuous process improvement.
Requirements
  • Curious and authentic individuals who share our values.
  • Analytical thinkers with attention to detail and ability to manage multiple priorities.
  • Passionate about client satisfaction and able to communicate complex ideas effectively.
  • Proficient in Google Workspace and office tool applications.
  • Fluent in English with excellent reading comprehension, verbal, and written communication skills.
  • Experience in call center environments and sales is highly valued.
  • Able to quickly learn and navigate new technology, systems, and applications.
  • Intermediate understanding of customer experience best practices.

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