Delivering Exceptional Customer Experiences
1 day ago
We are seeking a highly motivated and dedicated individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.
Job Responsibilities:
This position involves interacting with customers via phone, email, or chat to resolve their inquiries and concerns in a timely and professional manner.
Key responsibilities include:
- Answering customer calls and responding to inquiries in a friendly and courteous manner.
- Resolving customer complaints in a fair and efficient manner.
- Documenting all customer interactions in our CRM system.
- Providing accurate information regarding products and services.
- Collaborating with team members to improve service delivery and achieve business goals.
Requirements:
To be successful in this role, you must possess excellent communication and interpersonal skills, as well as a strong ability to multitask and manage your time effectively.
The ideal candidate will have:
- Excellent written and verbal communication skills.
- A high school diploma or equivalent required; bachelor's degree preferred.
- Fluent in English, both spoken and written.
- Basic computer literacy and typing skills.
- Previous customer service experience an asset.
Benefits:
As a valued member of our team, you can expect a competitive compensation package and a range of benefits, including:
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Free meal during training.
Work Environment:
This role operates in a professional office environment with a fast-paced and dynamic work atmosphere. You will be working on a computer and phone headset for most of the day, with occasional movement around the office.
The employee may occasionally be required to move objects up to 40 pounds and sit/stand for long periods.
Accommodation:
MCI is committed to providing reasonable accommodation to qualified employees with disabilities, unless such accommodations would cause undue hardship.
Please contact Human Resources if reasonable accommodations are needed.
Equal Opportunity Employer:
At MCI, we value diversity and believe it strengthens our organization. We are an equal opportunity employer and welcome applicants from diverse backgrounds.
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