
Ecommerce Order Processor
7 days ago
As a Customer Service and Data Entry Professional, you will be responsible for managing customer interactions, processing orders, and maintaining accurate data entry.
Key Responsibilities:- Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone
- Enter, update, and verify orders, ensuring accuracy and timely fulfillment
- Maintain stock accuracy, update inventory levels, and synchronize data across platforms
- Process return requests, coordinate replacements, and handle refund transactions efficiently
- Ensure accurate entry of order details, customer information, and financial transactions into the Seller Account
- Communicate with suppliers and logistics partners to ensure timely deliveries
- Track account performance, report discrepancies, and optimize workflows
Qualifications:
- Experience: Minimum 2-3 years of experience in Seller Central or eCommerce order processing
- Education: Bachelor's degree in Business, Marketing, or a related field (preferred)
- Skills:
- Strong proficiency in data entry with high accuracy and attention to detail
- Excellent customer service skills with experience in chat, email, and phone support
- Knowledge of inventory management and order tracking systems
- Familiarity with eCommerce platforms like Amazon, eBay, and Shopify
- Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports
- Ability to multi-task and prioritize tasks in a fast-paced environment
- Strong written and verbal communication skills
- Problem-solving mindset to handle complaints and order discrepancies
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