Ecommerce Support Professional

7 days ago

Biñan, Calabarzon, Philippines beBeeCustomerSupport Full time $60,000 - $80,000
Technical Customer Service Specialist Job

We are seeking a highly skilled and tech-savvy customer support agent to join our team.

Job Description:

This role demands exceptional leadership abilities, extensive experience in customer service management, and a solid understanding of subscription-based business operations.

  • Identify and resolve the root causes of systemic customer issues to prevent recurrence.
  • Deliver prompt, professional, and effective support via email and chat.
  • Troubleshoot and resolve technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
  • Maintain a comprehensive understanding of products, services, and internal processes.
  • Oversee the entire order fulfillment process, ensuring precision, timeliness, and attention to detail.
Required Skills and Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum 5 years of experience in customer service management, preferably in an eCommerce or subscription-based environment.
  • Proven expertise in customer support, with a strong preference for eCommerce experience.
  • Exceptional technical aptitude with the ability to quickly adapt to new tools and technologies.
  • Proficiency in Shopify, Recharge, and Gorgias CRM.
  • Advanced skills in Google Workspace and Microsoft Office Suite.
  • Experience leveraging data analytics tools to monitor performance and drive continuous improvement.

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