Customer Service Professional

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeIntake Full time ₱540,000 - ₱660,000

Exciting Opportunity for Customer Service Professionals

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We are seeking highly motivated and dedicated individuals to fill the position of Intake Specialist. This role is an excellent opportunity for those who share our vision, passion, and dedication to serving customers quickly, efficiently, and professionally.

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About the Job:

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This is a challenging yet rewarding role that requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will have experience working as a Customer Service Representative in a Business Process Outsource (BPO) environment and possess strong computer and internet skills.

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Key Responsibilities:

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  • ">
  • Answer incoming calls to gather and input relevant information regarding the client's potential claim.">
  • Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims.">
  • Enter all details and information into the case management system and create leads. Assign all leads created to the Account Executives.">
  • Provide the best caller experience to clients.">
  • Perform other duties as assigned by Management.">
    • ">
    • Has a minimum of 3 years experience working as a Customer Service Representative in a BPO environment and can start immediately.">
    • Possess strong computer (Excel/Word/PowerPoint) and internet skills.">
    • Willing to work on shifting schedules.">
    • Keen to detail.">
    • Meet the typing requirement of 40 WPM.">
    • Strong time management.">
    • Adaptability and accountability.">
    • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.">
    • Ability to prioritize workload and multitask in a fast-paced environment.">
    • Excellent data entry and typing skills.">

Home Office Requirements:

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  • Stable internet connection with at least 50 Mbps postpaid.">
  • Computer (at least 16GB RAM and Intel i5 core processor equivalent or better).">
  • Noise Cancelling Headset.">
  • Backup Internet Connection and Power Outage Backup.">
  • Dual Monitor.">

Benefits:

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  • Monthly Company Bonus Program.">
  • Paid Vacation Leave.">
  • Holiday Bonus.">

Requirements:

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  • ">
  • Screenshot of your present ISP speed results via speedtest.net.">
  • Screenshot of your computer/laptop specs.">
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We offer a great work environment and team approach with opportunities for professional and financial growth.

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