Customer Service Professional

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱5,600 - ₱7,600
Job Description

The primary objective of this role is to provide exceptional customer service to clients across various industries.

This position requires a general problem solver who can collaborate with different teams and help with various projects.

Key Responsibilities
  • Chat and Email Support: Respond promptly to client inquiries via chat and email, addressing their concerns and resolving issues efficiently.
  • Product and Feedback Monitoring: Monitor client feedback and product performance, identifying areas for improvement and implementing changes as needed.
  • Database Management: Maintain accurate and up-to-date databases, ensuring seamless data entry and retrieval.
  • Team Coordination: Collaborate with cross-functional teams to achieve project goals and objectives.
  • Customer Care: Foster strong relationships with clients, providing personalized support and exceeding their expectations.
  • Sales and Lead Generation: Identify opportunities to upsell or cross-sell products and services, driving revenue growth.
  • Complaints Resolution: Address and resolve client complaints in a timely and professional manner.
  • Product Knowledge: Develop and maintain expertise on products and services offered, enabling informed decision-making.
  • Customer Satisfaction: Continuously strive to improve customer satisfaction through effective communication and issue resolution.

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