Remote Customer Service Professional

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time $45,000 - $60,000
Job Overview

This position requires an experienced Technical Support Specialist to provide technical assistance and troubleshooting support for various clients across industries. The successful candidate will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

The ideal candidate must have prior call center experience and reside within a reasonable distance from our office. Strong proficiency in English, both written and spoken, is required.

  • A high-speed internet connection is necessary.
  • An appropriate, quiet work environment is essential.
  • High language proficiency in English is required.
  • Work-from-home experience is a plus.
Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.
  • Follow company protocols and security guidelines when handling sensitive information.
  • Collaborate with internal teams to improve support processes and customer experience.
  • Meet performance metrics including resolution time, customer satisfaction, and attendance.
Candidate Qualifications

We are looking for highly motivated and dedicated individuals who possess the following qualities:

  • Must be 18 years or older.
  • High school diploma or equivalent is required.
  • Prior call center experience is essential.
  • Work-from-home experience is a plus.
  • Strong command of the English language is required.
  • Typing speed of 20+ WPM is necessary.
  • High speed internet connection is required.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is required.
  • Familiarity with Windows operating systems is essential.
  • Skilled in troubleshooting and follow-up is necessary.
  • Able to multitask and self-manage effectively is required.
  • Excellent interpersonal skills are essential.

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