Experience Advocate

1 day ago

Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱2,800,000
Customer Experience Representative

LaunchGood is actively seeking a highly skilled and dynamic Customer Experience Representative to join our team.

  • Support customers via direct chat with users or phone, responding to all messages within the Service Level Agreement (SLA).
  • Follow all guidelines and protocol to approve and review campaigns in a timely manner.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
  • Add 'Outreach to new customers and help them onboard within agreed SLA.
  • Resolve customer queries in a holistic manner.
  • Use the CRM to take diligent notes and add context to customer data.

Core Competencies

  • Sound decision-making skills and judgment: Make informed decisions in the best interests of our customers and the company.
  • Experience with CRM/account management software: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependability: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Awareness of Muslim community nuances/challenges: Understand cultural and community dynamics that may affect our customers' experiences.
  • Effective communication skills: Communicate complex information in a user-friendly manner, ensuring customers easily grasp the solutions provided.
  • Problem-solving skills: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Ownership: Proactively seek ways to enhance our overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards our users, maintaining an upbeat and supportive attitude.

Requirements

  • Relevant Experience: 1-2 years of Customer Service experience.
  • Conflict Resolution Experience: Previous experience in effectively resolving customer disputes and conflicts while maintaining a positive customer relationship.
  • Team Player: Collaborative mindset with the ability to work effectively in a team, supporting colleagues and contributing to a harmonious work environment.
  • Time Management Abilities: Strong time management skills to juggle multiple customer interactions and tasks simultaneously, ensuring all are handled efficiently and within deadlines.
  • Compliance Knowledge: Familiarity with industry-specific regulations and compliance standards related to online fundraising and crowdfunding platforms, ensuring that all customer interactions are in line with legal and ethical requirements.
  • Attention to Detail: Meticulous attention to detail in documenting customer interactions, ensuring accuracy in data entry, and preventing errors.

The LaunchGood Vision

LaunchGood is a platform to support Muslims launching good across the world by helping them raise funds for their campaigns. We believe Muslims can be a wellspring of solutions and have incredible values to share with the world. Our mission is to empower Muslim communities through entrepreneurship and innovation, creating a global network of like-minded individuals who strive for excellence.

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