Client Experience Advocate

21 hours ago

Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱320,000 - ₱450,000
Job Description:

The Customer Support Specialist is a pivotal role that plays a crucial part in delivering top-notch support to clients and ensuring a positive customer experience.

Key Responsibilities:
  • Provide prompt and efficient support through Salesforce software, phone, email, and chat.
  • Address customer inquiries, concerns, and issues with professionalism and high customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • Identify opportunities for process improvement and efficiency in customer support procedures.
  • Work closely with team members and management to implement enhancements to existing processes.
  • Maintain accurate records of customer interactions, technical issues, and resolutions.
  • Contribute to the development and updating of knowledge base articles and support documentation.
  • Communicate effectively with clients to understand their needs and expectations.
  • Provide regular updates and feedback regarding issue resolution.
  • Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards.
Requirements:
  • Fluent English language skills.
  • Experience using Salesforce.
  • Minimum 3 years of customer support experience.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.
  • Fast learner with adaptability in a fast-paced environment.

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