
Service Delivery Specialist
2 days ago
Drive exceptional service delivery as a customer service team lead. We're seeking an experienced leader to motivate, mentor and elevate our support teams.
Key Qualifications- Minimum 3 years of leadership experience in customer service environments.
- Strong background in e-commerce customer service, with Shopify, BigCommerce or Amazon experience advantageous.
- Excellent written and spoken English skills.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom or Gorgias.
- Proven track record in managing KPIs, attendance and performance with precision.
- Experience in regular coaching, one-on-one mentoring and performance reviews.
- Ability to assess team well-being and provide support where needed.
- Lead and monitor agent performance to achieve consistent KPI results.
- Conduct regular coaching sessions to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth and development.
- Promote a positive and supportive work culture.
- Performance bonuses
- Health insurance
- Paid time off
- Year-end bonus
- Personal computer with at least i5 processor
- Minimum 20 Mbps internet speed
Be a leader your team will respect. Apply today
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