Employee Benefits Advocate

2 days ago

Baguio City, Cordillera, Philippines beBeeBenefits Full time $66,704 - $83,313
Benefits Specialist Role Overview

This position plays a vital role in our organization, focusing on client-facing support for benefit inquiries from assigned customers in North America. Key responsibilities include building relationships with customers, case management, and offering Tier II support for questions from the Employee Contact Center.

Main Responsibilities:
  • Triage Inquiries & Provide Solutions: Triage inquiries and issues for assigned customers and provide solutions via our CRM tool as outlined by our team's guidelines.
  • Tier II Support: Provide tier II support for questions from the Employee Contact Center. Engage the customer for Appeals and close the loop with the employee.
  • Configuration: Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
  • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed.
  • Create Standard Operating Procedures: Create Standard Operating Procedures (SOPs) for new customers and customize to customer requirements.
  • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist when necessary.
  • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE related processes.
  • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
Required Skills and Qualifications:
  • 3+ years of experience in US benefits is required.
  • A high school diploma or GED is required. A bachelor's degree in business, human resources, or equivalent experience is desired.
  • Excellent communication skills, both verbal and written, in English are mandatory. Strong organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment.
  • Demonstrated detailed understanding of US benefit compliance, and knowledge of regulatory requirements.
What We Offer:
  • Opportunities for personal and professional growth.
  • Comprehensive wellness initiatives and recognition through competitive pay and benefits.
  • A commitment to community impact, including volunteer days and our charity.

We are an equal opportunity employer and consider all individuals and what makes them unique. Our goal is to make work life better for everyone. If you have excellent analytical and problem-solving skills, we encourage you to apply for this challenging role.

Seniority Level:
  • Mid-Senior level
Employment Type:
  • Full-time
Job Function:
  • Human Resources
Industries:
  • Software Development

  • Customer Experience Advocate

    2 days ago

    Baguio City, Cordillera, Philippines beBeeAdvocate Full time $42,000 - $60,000

    Job SummaryWe are seeking a skilled Customer Experience Advocate to provide exceptional support to our customers. As the first point of contact, you will be responsible for resolving customer inquiries in a timely and accurate manner.About the RoleThis is a dynamic role that requires outstanding communication skills, a problem-solving mindset, and the...

  • Effective Employee Communications Strategist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCommunications Full time ₱300,000 - ₱449,000

    Job Opportunity: Communications SpecialistThis is an exciting opportunity for a skilled Communications Specialist to join our organization. The successful candidate will be responsible for developing and implementing effective employee communications strategies.The Communications Specialist will work closely with the global employee communications team to...

  • Client Experience Advocate

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱25,000 - ₱30,000

    Job DescriptionMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are hiring Customer Service Representatives to deliver...

  • Linux Systems Engineer

    2 days ago

    Baguio City, Cordillera, Philippines beBeeembedded Full time $800,000 - $1,000,000

    Embedded Linux Engineer Role OverviewThis Embedded Linux Engineer position involves working with customers to gather requirements and explain Canonical technology.Key responsibilities include elaborating solutions to be proposed to prospective clients, participating in the delivery of select projects related to Embedded Linux, and conveying market...

  • Chief Quality Advocate

    16 hours ago

    Baguio City, Cordillera, Philippines beBeeAssurance Full time ₱1,797,000 - ₱2,514,000

    Quality Assurance RoleAs a key member of our software development team, you will drive innovation and excellence in software development, big data technology, and cybersecurity. This critical role involves designing scalable solutions, performing regression testing, maintaining documentation, and tracking defect logs.Our award-winning IT team at Quantrics...

  • Customer Advocate

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCustomer Full time $18,000 - $24,000

    Job OverviewWe are looking for a skilled professional to serve as the primary point of contact for our customers. As a key member of our customer success and account management teams, you will play a pivotal role in delivering exceptional support to our clients throughout their entire journey.As a Support Specialist, you will possess deep expertise in...

  • Professional Customer Advocate

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerSuccess Full time $800 - $1,300

    Customer Success Manager Job DescriptionThe primary role of a Customer Success Manager is to foster trust with customers and provide them with the best possible experience navigating our vast offering.Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain...

  • Customer Experience Champion

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱800,000 - ₱1,300,000

    Delivering Exceptional Customer ServiceThe role of a customer advocate is crucial in ensuring that clients receive the highest level of service and support. As a customer advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding products and services.Key responsibilities include collaborating with...

  • Customer Service Representative

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job Title: Customer Service AdvocateJob Description:We are seeking highly motivated and enthusiastic individuals to support our customer service initiatives. As a key member of our team, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.This is a...

  • Business Development Associate

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱4,000,000 - ₱8,000,000

    Job OverviewThe role of Customer Support Advocate at Ignition involves being the first point of contact for clients, owning customer communications from initial request through to resolution.Ignition is a platform for professional services that automates proposals, client agreements, billing and payment collection to reduce late payments, unbilled work and...