Business Development Associate

1 day ago

Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱4,000,000 - ₱8,000,000
Job Overview

The role of Customer Support Advocate at Ignition involves being the first point of contact for clients, owning customer communications from initial request through to resolution.

Ignition is a platform for professional services that automates proposals, client agreements, billing and payment collection to reduce late payments, unbilled work and repetitive admin. It also integrates with leading apps such as Gusto, QuickBooks Online, Xero and Zapier to automate workflows.

About the Role

This full-time position requires an individual to be highly skilled in all areas of the product, maintaining knowledge base resources, improving processes and collaborating closely with teams across the business.

Responsibilities
  • Be a subject matter expert in all areas, developing and maintaining an encyclopedia of knowledge about how the platform works and what it is capable of.
  • Own customer communications and issues from initial contact until resolution, providing support via Intercom and occasional phone conversations.
  • Collect customer feedback and influence the direction of the product.
  • Identify issues and engage with the development team to escalate bugs, solve problems or obtain missing information.
  • Develop and improve processes to scale support with the growing business.
  • Create and maintain internal and customer-facing documentation such as knowledge base articles.
  • Work closely with Key Account Managers, Retention and Implementation, Marketing teams.
Qualifications and Skills
  • Previous experience in a customer support role.
  • Proficiency with various software systems such as Zapier, Slack, Zoom, Loom, Client Success, Google Work, Atlassian, Intercom.
  • Good written and oral communication skills for creating professional documents and presentations.
  • Good time management and organisational skills.
  • Ability to listen to concerns and handle criticism without taking it personally.
  • Engage in robust and articulate dialogue while maintaining an open mind.
  • Ability to work autonomously and as part of a team.
Who We Are Looking For
  • A high attention to detail.
  • An ability to take on feedback constructively.
  • Terrific communication skills – both written and verbal.
  • Systems and process driven.
  • Flexible when things don't go to plan.
  • An organiser at heart and able to work well to deadlines.
  • Thrives in a team environment.
Additional Information

Join our collaborative, open and transparent global organisation with a range of benefits and opportunities for growth.

  • Competitive salary and employee stock options from day 1.
  • Health/Dental/Vision benefits from day 1.
  • Education allowance and professional development funding.
  • Flexible working options and home office support.
  • Employee recognition and wellness programs.
  • Accessibility and accommodation during recruitment is available.

  • Business Development Associate

    1 day ago

    Baguio City, Cordillera, Philippines beBeeLead Full time ₱240,000 - ₱400,000

    Job Title:Business Development Associate">We are seeking a highly skilled Business Development Associate to join our team. The ideal candidate will be responsible for identifying and gathering contact information for potential leads to support our sales pipeline.The role involves using AI tools and online resources to research companies and decision-makers,...

  • Business Development Representative

    1 day ago

    Baguio City, Cordillera, Philippines beBeeAccount Full time ₱800,000 - ₱1,200,000

    Key Account Associate Job OverviewWe are seeking a highly motivated and results-driven Key Account Associate to join our team. As a Key Account Associate, you will be responsible for acquiring new business opportunities, identifying and pursuing potential clients, and developing customized offers and partnership onboarding schemes tailored to each client's...

  • Business Development Associate

    2 weeks ago

    Baguio City, Cordillera, Philippines beBeemanagement Full time ₱250,000 - ₱500,000

    Job OpportunityWe are seeking a skilled and dedicated individual to fill the role of Management Trainee.The ideal candidate will be responsible for implementing and ensuring compliance with food safety and cleanliness programs in their assigned area.They will also oversee day-to-day operations, including dine-in and take-home sales services, and ensure...

  • Business Development Professional

    24 hours ago

    Baguio City, Cordillera, Philippines beBeeLead Full time ₱67,500

    We are seeking a highly motivated and detail-oriented Lead Generation Specialist to join our team.As a Lead Generation Specialist, you will be responsible for managing and optimizing our CRM system to improve operational activities based on priorities, including lead generation and database management.Key responsibilities include prospecting for new clients...

  • Pricing Associate

    1 day ago

    Baguio City, Cordillera, Philippines beBeePricing Full time ₱500,000 - ₱733,000

    Pricing Associate Job DescriptionThis job involves providing pricing support to the sales team by processing price exception requests and ensuring timely completion of tasks. The role requires strong analytical skills, attention to detail, and excellent communication skills.Process price exception requests in a timely manner.Collaborate with the sales team...

  • Business Development Manager

    4 weeks ago

    Baguio City, Cordillera, Philippines STAAH Full time

    Job DescriptionThis is an exciting role which will involve growing market in the country as advertised above. This role offers a fantastic career opportunity with excellent scope and earnings potential. As a Business Development person with STAAH , you will identify prospective customers using a variety of tools (LinkedIn, Travel publications, groups,...

  • Business Development Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCandidate Full time $30,000 - $45,000

    Appointment Setter RoleWe are seeking a highly skilled and organized individual to fill the role of Appointment Setter. The successful candidate will be responsible for making outbound cold calls to prospects, qualifying leads, and effectively communicating our business offering.The ideal candidate will have a minimum of one (1) to three (3) years experience...

  • Relationship Associate

    1 week ago

    Baguio City, Cordillera, Philippines Metropolitan Bank & Trust Company Full time $30,000 - $50,000 per year

    Be in good hands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Family Empowerment Associate

    21 hours ago

    Baguio City, Cordillera, Philippines beBeeEmpowerment Full time ₱600,000 - ₱800,000

    Empowering Families to Access CareWe are seeking a passionate and empathetic associate to manage our family training pipeline, help families reach their potential, and support best-in-class clinical training to care for others.This role is not your typical sales or customer success position, but rather an opportunity to work with real families and empower...

  • Business Development Specialist

    5 hours ago

    Baguio City, Cordillera, Philippines beBeebusiness Full time $1,200,000 - $2,000,000

    Business Development SpecialistThis is an exciting opportunity to play a key role in helping businesses make better decisions using advanced analytics and decisioning solutions. As a Business Development Specialist, you will build and nurture relationships with senior client stakeholders to uncover and address their most critical business challenges.