Customer Experience Advocate

2 days ago

Baguio City, Cordillera, Philippines beBeeAdvocate Full time $42,000 - $60,000
Job Summary

We are seeking a skilled Customer Experience Advocate to provide exceptional support to our customers. As the first point of contact, you will be responsible for resolving customer inquiries in a timely and accurate manner.

About the Role

This is a dynamic role that requires outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast-paced environment. You will work closely with our team to troubleshoot technical issues, share knowledge, and improve workflows.

Key Responsibilities
  • Provide real-time support through Zendesk tickets and calls.
  • Handle incoming phone calls to troubleshoot customer issues.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.
Requirements
  • 2-3 years of technical support experience.
  • Previous experience troubleshooting hardware and software remotely is required.
  • Exceptional English language written and verbal communication skills.
  • Strong problem-solving skills with a customer-first mindset.
  • Ability to troubleshoot technical issues in a clear, concise manner.
Benefits
  • Familiarity with Zendesk support ticketing systems.
  • Background in photography, software, or event-related technology is a plus.
  • Proactive and resourceful in identifying solutions.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

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