Executive Operational Specialist

5 days ago

Makati City, National Capital Region, Philippines beBeeOperations Full time ₱1,500,000 - ₱2,000,000
Operations Management Opportunity

We are seeking an experienced Operations Manager to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals who prioritize employee satisfaction and work-life balance.

We pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission.

Main Responsibilities
  • Operational Management:
    • Manage daily operations across multiple client accounts, ensuring that all processes and workflows are efficient and effective.
    • Oversee scheduling, staffing, and resource allocation to meet client needs and service level agreements (SLAs).
  • Performance Monitoring:
    • Track and analyze key performance indicators (KPIs) and service metrics for each account.
    • Identify areas for improvement and implement strategies to enhance performance and efficiency.
  • Client Management:
    • Serve as the primary liaison between the call center and clients, addressing any concerns or issues promptly.
    • Ensure that client expectations are met and exceeded, maintaining strong relationships and high levels of satisfaction.
  • Team Leadership:
    • Lead and motivate call center supervisors, agents, and other team members.
    • Provide guidance, training, and support to ensure that team members are effective and engaged.
  • Quality Assurance:
    • Implement and monitor quality control processes to ensure that service standards are upheld.
    • Conduct regular audits and evaluations of call center interactions and provide feedback for improvement.
  • Strategic Planning:
    • Develop and execute strategies to optimize account performance and achieve client goals.
    • Work with clients to understand their evolving needs and adjust operational plans accordingly.
  • Reporting and Analysis:
    • Prepare and present detailed reports on account performance, including metrics, trends, and areas for improvement.
    • Use data-driven insights to make informed decisions and drive continuous improvement.
  • Problem Resolution:
    • Address and resolve complex issues or escalations that arise, both internally and with clients.
    • Implement corrective actions and preventive measures to avoid future problems.
  • Process Improvement:
    • Continuously assess and refine operational processes to enhance efficiency and effectiveness.
    • Implement best practices and innovative solutions to improve service delivery and client satisfaction.

Requirements:

  • A minimum of 2 years of experience in a senior team leadership or operations management role.
  • Ability to handle multiple accounts simultaneously.
  • Experience in the healthcare industry.
  • Exceptional communication and presentation skills.
  • Availability to work on-site daily at our Makati and Mandaluyong locations.
Benefits Package

The following benefits are offered:

  • Competitive salary and benefits package.
  • Comprehensive health insurance covering dependents.
  • Night differential.
  • Attendance bonus.
  • Paid time off convertible to cash leave credits.
  • Regular performance appraisals.
  • Emphasis on work-life balance.
  • Ongoing career development opportunities.
  • Encouragement to pursue passions and develop new skills.

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