Operations Leader
3 days ago
We are seeking a seasoned professional to lead our operations team. The successful candidate will have a proven track record of delivering high-quality results in a fast-paced environment.
- Directs functional directors and program managers on planning and execution.
- Develops strategies and implementation plans to improve and standardize all aspects of operations.
- Works with leadership to set team and individual KPIs and provide regular, actionable feedback.
The ideal candidate will possess excellent organization, planning, time management, and analytical skills, as well as strong team building, interpersonal, communication, and motivational skills.
Able to direct and manage multiple priorities in a rapidly changing environment.
Requires at least 10 years of experience as a Site Director or Sr Director of Operations in a BPO or shared services center.
Proven experience in managing both internal (in-house) and external (remote - work from home) operations is necessary.
Key Responsibilities:
- Manage operational budgets to promote profitability.
- Review financial information and adjust operational budgets accordingly.
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