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Operational Excellence Specialist

1 week ago

Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

Job Summary:

Operational Excellence Specialist

This role is responsible for driving operational excellence within the restaurant systems division. The ideal candidate will have a strong background in process improvement and be able to analyze and optimize store operations to drive business results.

  • Analyze store performance data to identify areas for improvement.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with cross-functional teams to ensure successful implementation of new processes.

Responsibilities:

Process Improvement:

Lead the development of continuous improvement programs to enhance store service systems, kitchen equipment, and facilities.

Evaluate technology solutions that bring significant cost-effective process improvements.

Manage key projects from exploration to post-evaluation, ensuring effective communication and integration.

Business Channels Process Development:

Develop systems and processes for new business channels required by the country/market.

Integrate Jollibee process and service standards into new business channels.

Program Development and Management:

Lead the development of programs related to productivity, efficiency, and gold standard consistency.

Coordinate with support groups and business partners to evaluate current state and develop action plans.

Account Management:

Manage specific market requirements and ensure service-level agreements (SLA) are met.