Senior Renewals Manager

3 days ago

Caloocan City, National Capital Region, Philippines beBeeAccount Full time $90,000 - $120,000
Customer Account Manager

The customer account manager is responsible for the day-to-day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues.

Key Responsibilities:
  • Be a licensing expert and understand all owned assets within a given account.
  • Strong understanding of complex software quoting.
  • Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models.
  • Work with professional services, technical support, and regional sales team to ensure smooth onboarding of new customers.
  • Work closely with customers on renewal during the Customer Journey for optimal retention.
  • Direct relationship with sales teams to drive expansions.
  • Review client requests with technical support, product management, and regional sales team and escalate as necessary.
  • Identify at-risk accounts and take appropriate action or escalate as needed.
  • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
  • Proactively start the procurement/renewal process three months prior to the renewal date to ensure on-time renewals.
Required Skills and Qualifications:
  • BA/BS preferred or equivalent experience.
  • 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer.
  • Knowledgeable in privilege access management and cybersecurity best practices.
  • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc., is a big plus.
  • Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level.
  • Ability to understand high-level technical aspects of the product, provide business and technical solutions to help customers optimize use of the solution.
  • Competency with Salesforce and Customer Success Management platforms.
  • Ability to multi-task, problem-solve, and work cross-functionally in a dynamic environment.
  • Excellent verbal and written communication skills.
Benefits:

We invest in people who are smart, self-motivated, and collaborative. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

We are passionate problem-solvers doing our part to make the world a safer place. Our core values are STRONG—Spirited, Trust, Respect, Ownership, Nimble, Global—and guide our behaviors and success. We believe weaving these core values into our day-to-day actions and our process for hiring, evaluating, and promoting employees helps us cultivate a work environment that embraces collaboration and camaraderie.

We are an Equal Opportunity and Affirmative Action employer and prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background checks, verification of education, and verification of employment, per employment policy.

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