Senior Technical Support Specialist
1 day ago
We are seeking a highly skilled Senior Technical Support Engineer to join our global support team. This is a remote, full-time opportunity where you'll work on challenging technical issues and collaborate with world-class teams across Product, Engineering, and QA.
About the Role- You will provide advanced (L2/L3) support for global customers on MDM/UEM platforms
- Troubleshoot and resolve complex technical issues efficiently
- Escalate and collaborate with cross-functional teams to resolve product-related matters
- Develop knowledge base articles and training materials
- Mentor junior engineers and share best practices
- Handle escalations with urgency and professionalism
- 5+ years in technical support (enterprise software/SaaS)
- Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
- Excellent troubleshooting and communication skills
- Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce
- Ability to thrive in a remote, fast-paced environment
This role requires excellent problem-solving skills, strong communication skills and the ability to work in a fast-paced environment. If you have these skills and are passionate about delivering exceptional customer service, we'd love to hear from you.
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