Customer Success Delivery Manager

2 weeks ago

Imus, Calabarzon, Philippines beBeeOperations Full time $98,675 - $124,998
Unlock Your Potential as a Customer Success Operations Manager

Are you passionate about delivering exceptional customer experiences and driving business growth? We're seeking an experienced professional to join our team as a Customer Success Operations Manager. In this pivotal role, you'll design and implement strategic workflows, standardize processes, and leverage technology to drive operational efficiency and customer success.

This is a unique opportunity to make a meaningful impact on our customers' journey and contribute to the growth of our organization. You'll work closely with cross-functional teams to align on customer metrics, drive automation, and provide actionable insights that inform business decisions.

About the Role:

  • Develop and refine workflows that support Customer Success, Support, and Onboarding teams.
  • Standardize playbooks, renewal processes, health scoring models, and customer journey maps.
  • Serve as the primary administrator and owner of Gainsight and Salesforce for the CS org.
  • Manage integrations between Gainsight, Salesforce, Zendesk, and other CS tooling.
  • Drive automation to reduce manual work and improve efficiency.
  • Build and maintain reporting dashboards for leadership (adoption, renewals, churn, NPS, expansion).
  • Track KPIs and provide insights that drive customer outcomes and operational efficiency.
  • Partner with Sales, RevOps, Finance, and Product to align on customer metrics and handoffs.
  • Support Customer Success Managers with tools and reporting to manage their portfolios effectively.

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