Delivery Operations Team Lead

2 weeks ago

Imus, Calabarzon, Philippines beBeeOperations Full time ₱6,000,000 - ₱8,500,000
Job Title:

A Delivery Operations Specialist is required to support the Delivery Operations within the Customer Success department.

Key Responsibilities:
  • Design, implement, and continuously improve operational tools, processes, and reports for consistent and scalable delivery operations.
  • Identify bottlenecks and inefficiencies in the Delivery team and develop standardized solutions with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates for core processes, ensuring accuracy and alignment with business goals.
  • Collaborate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Analyze data and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities for smooth adoption of new tools, workflows, and process standards.
  • Contribute to audit planning and execution, ensuring adherence to processes and identifying areas for continuous improvement.

The ideal candidate will have a strong background in operations, business analysis, or a related field, with experience working in a SaaS, consulting, or service-oriented environment. Strong analytical and problem-solving skills, excellent organizational abilities, and strong communication and stakeholder management skills are required.

Requirements:
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus).
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.

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