Operations Excellence Coordinator

1 day ago

San Fernando, Central Luzon, Philippines beBeeDelivery Full time ₱600,000 - ₱800,000

As a key player in our Customer Success department, you will be instrumental in driving operational excellence and ensuring the smooth delivery of services.

We are looking for an exceptional individual with strong analytical skills, excellent problem-solving abilities, and outstanding communication skills to join our team as a Delivery Operations Specialist.

About the Role

This role plays a vital part in supporting the operational foundation of our unified and growing Customer Success department. With increased complexity and scale, we are placing a strong emphasis on operational efficiency to ensure this unification is well-managed and scalable.

The successful candidate will contribute to maintaining control functions, participating in audits and reviews, and developing standardized solutions to drive business growth.

You will work closely with cross-functional stakeholders to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.

Responsibilities
  • Design, implement, and continuously improve operational tools, processes, and reports to enable consistent and scalable delivery operations within the Customer Success department.
  • Identify operational bottlenecks and inefficiencies within the Delivery team and develop standardized solutions to address these challenges.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across various departments to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and provide reporting and insights to support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities to ensure smooth adoption of new tools, workflows, and process standards across the Customer Success department.
  • Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.
Requirements
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.
What We Offer
  • Fully remote work setup.
  • Competitive salary.
  • Inclusive work environment and Well-being Program.
  • A clear induction program and a mentoring buddy to help you settle in.
  • Private health insurance allowance.
  • Unlimited time off.

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